 Israel Cristostomo (Izzy) Alcantara (born May 6, 1971 in Baní, Dominican Republic) was a baseball player for the Boston Red Sox and Milwaukee Brewers of Major League Baseball. Alcántara was signed as an amateur free agent by the Montreal Expos in 1990. He made national news as as a minor leaguer in 2001 when he retaliated against Scranton/Wilkes-Barre Red Barons catcher Jeremy Salazar during a game. On July 3, 2001, Alcántara was hit by a pitch by Red Barons pitcher Blas Cedeño. Feeling that he had been thrown at, he responded by kicking catcher Salazar in the face, karate-style, before rushing the mound. The pitcher wisely backed out of his way, and after momentarily trying to get anyone on the Red Barons to fight him, was engulfed in the ensuing bench-clearing brawl. Afterwards, Alcantara was given a 7-game suspension, and his career never recovered. We do not edit, filter, nor alter any of the comments. All Feedback is posted here, no edits, good or bad. If you have questions, not feedback, email us. Order: 12512 Rating: OK Price Rating: OK Shipping Options Rating: Excellent Delivery Rating: Good Ease of Purchase Rating: Excellent Customer Service Rating: Bad Comments: ----- Sent: Thursday, October 22, 2009 8:57 PM To: questions@mercenary.com Subject: feedback I tried posting the following comment to your feedback section, but it kept saying "error" and asking me to try again. It never worked. Perhaps it won't accept critical comments? (I gave your customer service a "Piss Poor" rating.) In any case, the following comment belongs in your feedback section for all to see: I bought a Little Labs Redeye from Mercenary and had a question about connecting it to another piece of gear that I have. I called and spoke at length with X about the issue, and the result was one of the worst customer service experiences I've ever had. Though I think X did understand what he was trying to say, he communicated so poorly that he turned a simple question into a massive communications problem. His explanation was garbled, unclear, inconsistent, confusing, non-linear, and, in several instances, simply wrong. It's not that he didn't understand, he just didn't listen to what he was saying and didn't realize that he often mis-spoke. Besides, he kept jumping around and refused to make any effort to speak in a consistent and logical way. I tried to guide the conversation into a more rational framework several times, but he would just shout me down and refuse to listen. Quite a few times I tried to summarize what he was trying to say, which I did with great precision and accuracy, and then ask, "is this right"? And he would shout "NO!!!" He did this again and again. Finally, insisting that he try listening for a change, I repeated myself for about the tenth time, and he said "yes, that's right". However, what I said was exactly what he had said "NO" to nine times previously!!! Finally he got patronizing and condescending and made an obviously fake apology. Altogether he was arrogant, conceited, inconsiderate, and clearly working on the assumption that he was talking to an idiot and only he knew anything. Though he may be technically well informed, in this case he was clearly unable, or simply unwilling, to translate his knowledge into a clear communication. He didn't just refuse to listen to me, he wouldn't even listen to himself and was thus unaware of how unclear and inconsistent he was being. If he wasn't so arrogant, he could probably do a lot better job. If he realized that sometimes the customer is quite well informed and is able to make useful contributions to the conversation, he could save everyone a lot of time and aggravation by actually listening. In the end he pretended to realize that he had been wrong all along, made a fake apology, and terminated the conversation without ever having communicated anything useful at all. Talking to X was a big mistake and a huge aggravation. Zero stars for customer service. ----- Order: 9104 Rating: OK Price Rating: OK Shipping Options Rating: OK Delivery Rating: OK Ease of Purchase Rating: OK Customer Service Rating: Bad Comments: I never received shipping info and didnt receive a reply when I emailed them. I have no idea if the item shipped or not. Poor communication. Order: 9104 Rating: Awful Price Rating: OK Shipping Options Rating: Awful Delivery Rating: Awful Ease of Purchase Rating: Bad Customer Service Rating: Awful Comments: I placed an order on 11/24/07. Today is 01/03/2008 and I have no news about it. Mercenary hasnt responded my emails, I think they should treat their customers better. Worst merchant Ive ever known. Order: 9250 Rating: Awful Price Rating: Bad Shipping Options Rating: Bad Delivery Rating: Bad Ease of Purchase Rating: Awful Customer Service Rating: Awful Comments: Do not purchase anything from this merchant, poor quality and no customer service. Order: 9054 Rating: Good Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease of Purchase Rating: Good Customer Service Rating: Bad Comments:Pretty happy with the experience. One disappointment though was although the product arrived in a timely fashion, it was missing the power cord. This can happen from time to time and in itself isnt an issue. The problem is that while seemingly responsive to the issue via email, the missing part has not been sent. Order: 9012 Rating: Good Price Rating: Good Shipping Options Rating: Good Delivery Rating: Good Ease of Purchase Rating: Good Customer Service Rating: Good Order: 8823 Rating: Good Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease of Purchase Rating: Excellent Customer Service Rating: OK Comments: I didnt get a customer service call back as promised but overall a smooth transaction. They shipped faster than the site promised. Order: 8441 Rating: Awful Price Rating: Excellent Shipping Options Rating: Awful Delivery Rating: Excellent Ease of Purchase Rating: Awful Comments: I bought, still dont know if I bought, have written a couple of notes with no response, and had to call once to get any info about the purchase. Im still a bit in the dark. -----Original Message----- From: Audioblitz Sent: Monday, December 18, 2006 6:41 PM To: questions@mercenary.com Subject: Mercenary Website Hey guys - This isn't a question, but it's the only addy I could find that might come close to a simple "contact us". If this isn't the right contact email, please forward it to the correct folks. I didn't want to post this on your Feedback page, 'cause I haven't ordered anything from you. And I don't want to publicly give you a negative remark. I just wanted you to know *why* I haven't ordered anything from you. The deal is, I'm a Christian, and as such, I'd rather not see pictures of half naked chicks on your website, vintage though they may be. I also saw a couple off demonic looking creatures on your Mercenary Editions and Accessories pages. On top of that, there was a dirty joke that was posted on your site -- something about a dog's balls. Bottom line here -- I ordered a Speck Electronics X.Sum through another dealer because I didn't want to look at the things I mentioned every time I wanted to buy a great piece of audio gear. I would have loved to give you my business, because you guys have a reputation for providing great products and service. I know I'm just one guy, and it may not matter to you what I think, but I at least wanted to let you know why I didn't choose Mercenary Audio. I hope you will choose to clean up your site. You can be vintage and cool looking without using some of the images you do. The microphone with the wings is a great logo for your company. Thanks for hearing me out. Audioblitz Rating: OK Comments: A little bit slow, I had 2nd day service ordered it on thursday it came wednesday. Monday was labor day so it should of at least came tuesday... Order: 4396 Rating: Excellent Price Rating: Good Shipping Options Rating: OK Delivery Rating: OK Ease of Purchase Rating: Excellent Comments: UPS is a major pain to use for home delivery... They insist on trying to deliver to private homes at 10 Oclock in the morning... Whereas FedEX delivers to me after five in the afternoon... What can brown do for me?? Get their common sense working for starters.... Order: 3540 Rating: OK Price Rating: OK Shipping Options Rating: OK Delivery Rating: OK Ease of Purchase Rating: OK Customer Service Rating: OK Comments: shipping charge was high. $17 for a 1 pound package is too much. i know ups does not charge that much for ground service. Order: 3937 Rating: Good Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Bad Costomer Service Rating: Ok Comments: >When I emailed before the transaction, I got a quick response, very helpful. After placing the order, I expected delivery and hadnt gotten the package so I emailed for the tracking number. Never got a response. FedEx had delivered to my neighbor, who just happened to be an honest person and gave it to me later... but I was nervous for a while there and Mercenary were no help On the other hand, its a great site, and every other time Ive asked something of them Ive been quite satisfied. The product, packing, price were just fine. So overall, Im pleased. Order: 4953 Rating: Good Price Rating: Ok Shipping Options Rating: Bad Delivery Rating: Good Ease of Purchase Rating: Good Customer Service Rating: Good Comments: Order: 5837 Rating: Excellent Price Rating: Good Shipping Options Rating: Ok Delivery Rating: Good Ease of Purchase Rating: Excellent Customer Service Rating: Bad Comments:no reply to two e-mails Order: 6075 Rating: Excellent Price Rating: Excellent Shipping Options Rating: Good Delivery Rating: OK Ease of Purchase Rating: Excellent Customer Service Rating: Good Comments: Fletcher was a big help. I did have some delay in shipping due to holiday.  |
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