Tel: (508) 543-0069 Fax: (508) 543-9670 Postal: 131 Morse St., Foxboro, MA 02035 Mercenary® Sales Info questions@mercenary.com Your Privacy: All We Sell is Gear: Rest assured, we don't sell names. We don't sell lists, addresses, phone numbers, etc. We're not some 'marketing name acquisition' department. The only way anyone can get access to our client's information is over our cold dead bodies. We also will *never* send you spam by e-mail, fax you garbage you didn't want, call you unless you've asked us to call, nor mail you anything you didn't ask us to mail. There is not a single member of our staff that doesn't feel that those kind of "marketing tactics" aren't an invasion of privacy, we don't want it to happen to us, there is no way we're going to be responsible for it happening to you. Credit Card Stuff: At Mercenary® , we use SSL (Secure Socket Layer, not the consoles) security to encrypt your personal information as well as your credit card information. For added security, we do not store credit card numbers on our servers. You will have to enter the number each time you purchase something. We think that's better than having your Credit Card or personal information stolen. You may have already heard this... but I'll mention it again for those that may be uncomfortable sending this information over the internet...The internet is actually a safer way of doing business with your credit card than what you probably do everyday with your card, such as giving your credit card to a waiter/waitress, or giving it out over a cell phone. You will hear more and more companies backing the safety of the Internet for transacting credit card business. How do you think those "pay at the pump" gas stations work...they read the mag stripe on your credit card, then send it over the internet...unless somebody physically steals your card, it's a secure transaction...same here. Shipping stuff: We can only ship your order to the address to which the credit card was issued. In addition, you will have to sign for your package. In these days of heavy Credit Card fraud, while this may be a bit of a pain in the butt, again, in your best interest for security. All items will be shipped "Adult Signature Required" unless specified in writing that you do not require the item to be signed for upon receipt. MERCENARY® AUDIO 2006 Shipping Rates For questions about Shipping Rates, please email Shipping@mercenary.com Back to Top Taxes: Massachusetts residents will be hit 5%...still a bargain compared to NYC. International Orders: Mercenary® welcomes international customers to browse and shop on-line with certain limitations and restrictions. Mercenary® will not collect any import taxes and or duties that your government might impose on products shipped from the United States. Please verify (in advance) what these duties might entail and make the appropriate arrangements with your local government. We pretty much only use FedEx for International shipments [and sometimes UPS depending on our prior experience with service in the country to which we're shipping], if you have a different preference of cargo company, just let us know and we'll price it out for you. We've priced out most of the regions of the world for international shipping... but not all. If you're in an area that is close to one of the areas outlined in the shipping table, you will get a good idea of what your shipping bill will be. For the most part we have it covered, but there are a few exceptions. These are all processed by hand, and sometimes a correction or two will need to be made... for instance, we have a "shipping table" on the site for Australia... close to New Zealand for sure, but there are slightly higher shipping rates to New Zealand. If you email ahead for a shipping quote [include your address and postal code for a really exact quote] you will be given the shipping quote for the item you're talking about, usually within 24 hrs. of making the inquiry. These shipping tables are pretty time consuming to assemble and we're a really small shop so while we're trying our level best to get every square inch of the planet into the shipping tables... we haven't yet so it's really best to check. Sorry for any inconvenience this may cause, we're working to have it sorted out as quickly as possible. Also, please realize that equipment purchased from Mercenary® carries a US warranty... and while we double them, you will be responsible for getting the hardware back to the US for repair, and very possibly back to your country after repair. There are times when we may know a reputable repair shop in your area that can cover the problem, but if we don't, the unit will have to be shipped back to the US. While Mercenary® is happy to assist you with all of your international requirements, if you live in France and are interested in AEA, D.W. Fearn, Empircal Labs, GML, Thermionic Culture or Manley Labs product please contact: Jean-Baptiste Lierre of "Juke Box" Tel. +33 (0) 6 03 82 04 56 or by email jb@jukeboxltd.com Mercenary® will always be available to make recommendations or answer any questions you have about Soundelux microphones, however if you live outside of the United States we encourage you to purchase Soundelux microphones through your local dealer. Soundfield UK is the international distributor for Soundelux microphones and will be more than happy to assist you in locating your local, neighborhood friendly Soundelux dealer. You can contact them directly email at sales@soundfield.com or by phone at +44 (0) 1924 201089. Back to Top Questions and Answers: Just because you can get stuff from the website doesn't mean that nobody is home. Feel free to give us a call, or send a fax or an e-mail. Dropping by is cool too...call for directions and an 'appointment' before you drop in. We have cocktail hour Fridays starting around 4:30p...if you're in the neighborhood, feel free to drop by for a beer (call first, we hate surprises). Equipment use/application/operation questions like: How do you set this thing up for a vocal, or I'm having trouble recording great guitar sounds, or I'm not sure if "X" will serve my needs better than "Y" in this application...a little advice por favor... should be e-mailed to: Questions@mercenary.com Digital Audio questions (like: Why won't this mutha#!^$* talk to this mutha#!^$*@ piece of shit?) should be e-mailed to: adam@mercenary.com. Adam is under 30... he understands this digital crap. We have a couple other people who understand it too... but Adam is really the "go to guy" at least for the first round of questions vis a vis digital connectivity issues. Analog audio questions questions (like: Why does this thing buzz in my system; or why does this have no bottom in my system?) can be e-mailed to: questions@mercenary.com Web order status questions (like: Can I get the tracking number on my shipment?) should be e-mailed to: Austin@mercenary.com Other questions like: How much do you think it will cost to ship a ____ to ____ ? or will you take credit cards from Indonesia, etc. should go to Logistics@mercenary.com Bomb Factory, or ANY other SOFTWARE is *not* returnable!!! If it is defective, it will be replaced, but once purchased it may not be returned. All Lynx PCI cards (LynxOne, LynxTWO, AES16 and L22) are non-returnable items. Once the shrink wrap is opened, it's yours. If it is defective, it will be replaced, but once purchased it can not be returned. If you have even the smallest doubt, best to email us with your questions so you get the right product the first time... Back to Top Contact by means of the traditional routes still apply: Phone:  508-543-0069 Fax:      508-543-9670 Mail:     Mercenary Industries, Inc.,             131 Morse St., Foxboro, MA 02035 Store Design by: